Terms & Conditions
When you choose to buy something from our website you are subject to the following terms and conditions. Please read carefully prior to purchase, as once anything has been purchased, you are agreeing to abide by these.
All prices on Children of the Trees are listed in New Zealand dollars and are exclusive of shipping and international transfer costs. All prices are exclusive of GST. We accept payment via online banking, PayPal, credit card, laybuy or afterpay. The two main payment gateways we use are shopify payments and paypal. These are both secure gateways for online payment and by using these systems it means we do not record or collect your credit card details.
Please note Children of the Trees has no control over any customs or import duties that might be incurred when your package reaches its destination country. This means that you are liable for these costs should they arise.
We are excited to offer the option of LAYBUY as a payment option. Please read the further information about this here.
We are excited to offer the option of AFTERPAY as a payment option. Please read the further information about this here.
ORDER PROCESSING TIMES
Our general lead time is 14 days (this excludes wholesale orders) to hand make/paint your orders but we do strive to have orders shipped as soon as we can. Please allow postage time on top of this. If you are placing a wholesale order, delivery times will be discussed and are based on the size of the order and the amount of current orders we are working through.
Pre orders will detail the expected shipping date from order in the items product description. Please note any orders containing pre orders will ship when all items are in stock. If you require any items urgently, please email us here to arrange to pay for the additional shipping charge. The remaining pre order items will ship at the specified date. Alternatively please make a separate order from your pre order items.
OUT OF STOCK ITEMS
If an item you are interested in purchasing is displayed as ‘out of stock’, please contact us here for details on when the item will be available. We will announce on our social media pages when an item is back in stock.
You may enter your code during checkout at the time when you enter your shipping address. Only one promotional code may be used at a time. Promotional codes must be applied to your order at time of checkout in order to qualify for a promotion. Promotional discounts cannot be applied once the order has been submitted.
Each of our wooden products are individually handcrafted from a variety of natural woods therefore the unique grains and size may vary between items. Wood is also affected by temperature and moisture which may cause products to contract and expand.
PRIVACY AND SECURITY
Any personal information that you provide to us, including your name, address and email will not be disclosed, exchanged or sold to any other entities or individuals outside of Children of the Trees. Your information will only be used to process your order. We do not collect or store any credit card information associated with your purchase when placing an online order. You can choose to be added to our email mailing list. You can also unsubscribe at any time using the link in our newsletter or mailing list emails.
All our products have age recommendations and disclaimers in the description of the products. We at Children of the Trees recommend our products for ages 3 and up as they contain small pieces that could be a choking risk for children under this recommended age. We advise adult supervision at all times. Please do not leave your child unattended. If you have any queries regarding the use and age recommendations of our products please contact us here.
We take every care to ensure that the description and specifications of our products are correct at the time of publication. However, while the colour reproduction of the colour swatches is a close representation, we cannot accept any responsibility for any variation caused by the browser software or computer systems used by you. Prices on the site are current at time of display and are subject to variation without notice. We will do our best to display accurate descriptions and pricing but are unable to warrant that the product descriptions or other content of the website is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.
CHANGES TO OUR TERMS AND CONDITIONS
We reserve the right to modify our terms and conditions at any time, so please review frequently.